Shift Lead — Customer Experience & Store Ops

Walgreens; West Bend (WI); On-site; USD 24,000 - 31,000; Full time

Job summary

Walgreens is seeking a dedicated team member to support store operations, customer service, and cash handling. The role involves opening and closing the store when management is absent, processing transactions, assisting customers, and maintaining inventory and pricing accuracy.

You will model exceptional service and help ensure a delightful shopping experience for every customer. The position emphasizes teamwork, adherence to policies, and flexibility in daily tasks to keep the store

Qualifications

• One year of prior leadership, supervisory, or retail key holder experience.
• Fluent in reading, writing, and speaking English.

Responsibilities

• Opens and closes the store in the absence of store management, including required systems start-ups and cash handling.
• Completes product returns, order voids, customer refunds, cash drops to the safe, and provides change at registers.
• Models and delivers a distinctive and delightful customer experience.
• Engages customers by greeting and assisting with products and services; resolves issues to ensure a positive experience.
• Maintains accurate inventory counts and supports price changes and signage as needed.
• Assists with bookkeeping activities and maintenance to ensure store conditions meet company standards.

Skills

Leadership experience

Retail key holder

English fluency

Job description

Walgreens is seeking a dedicated team member to support store operations, customer service, and cash handling. The role involves opening and closing the store when management is absent, processing transactions, assisting customers, and maintaining inventory and pricing accuracy.

You will model exceptional service and help ensure a delightful shopping experience for every customer. The position emphasizes teamwork, adherence to policies, and flexibility in daily tasks to keep the store