Shift Lead - Customer Experience & Store Ops

Walgreens; Cupertino (CA); On-site; USD 29,000 - 33,000; Full time

Job summary

Walgreens is seeking a store operations associate to support opening and closing the store, handle cash and refunds, and deliver a distinctive customer experience. You will assist in inventory management, pricing, and ensuring store readiness for daily operations.

The role emphasizes engaging customers, resolving issues, and maintaining compliance with store policies. Previous supervisory or key holder experience is preferred, with fluency in English required for effective communication with

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.

Responsibilities

• Opens and closes the store in the absence of store management and prepares the floor and stock room for the business day.
• Completes product returns, refunds, cash drops to the safe, and provides change as requested to cash registers.
• Engages customers and patients, greets them, and assists with products and services to ensure a positive experience.
• Maintains accurate inventory counts and assists with vendor deliveries and backroom organization.

Skills

Leadership

Customer Service

Cash Handling

Store Operations

English Proficiency

Tools

Cash Register

POS System

Inventory Tools

Job description

Walgreens is seeking a store operations associate to support opening and closing the store, handle cash and refunds, and deliver a distinctive customer experience. You will assist in inventory management, pricing, and ensuring store readiness for daily operations.

The role emphasizes engaging customers, resolving issues, and maintaining compliance with store policies. Previous supervisory or key holder experience is preferred, with fluency in English required for effective communication with