Shift Lead: Customer Experience & Store Ops

Walgreens; Cross Bayou (FL); On-site; USD 23,000 - 28,000; Full time

Job summary

Walgreens in Florida is seeking a team member to manage openings and closings when management is unavailable, handling cash and ensuring all areas are ready for business. You will process returns, refunds, and cash drops while delivering a friendly, efficient customer experience.

The role emphasizes leadership, inventory awareness, and proactive service to help store operations run smoothly and keep customers satisfied throughout their shopping visit.

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.
• Obtains and maintains valid PTCB certification or pharmacy license as required by state.
• Prefer knowledge of store inventory control.

Responsibilities

• Opens and closes the store in the absence of store management, including cash handling and ensuring the floor and stock room are ready for the business day.
• Completes product returns, order voids, customer refunds, cash drops to the safe, and provides change as requested to cash registers.
• Models and delivers a distinctive and delightful customer experience.

Skills

Leadership

Customer service

English proficiency

Job description

Walgreens in Florida is seeking a team member to manage openings and closings when management is unavailable, handling cash and ensuring all areas are ready for business. You will process returns, refunds, and cash drops while delivering a friendly, efficient customer experience.

The role emphasizes leadership, inventory awareness, and proactive service to help store operations run smoothly and keep customers satisfied throughout their shopping visit.