Shift Lead: Store Ops & Customer Experience

Walgreens; Kissimmee (FL); On-site; USD 23,000 - 28,000; Full time

Job summary

Walgreens in Florida is seeking a team member to open and close the store when management is not present, handle cash and pricing adjustments, and ensure the floor and stockroom are ready for the business day. You will engage customers, resolve issues, and support inventory, pricing, and back-office tasks while upholding Walgreens service standards and a collaborative team environment.

Previous retail leadership or key holder experience and strong English communication are preferred and

Qualifications

• One year of leadership, supervisory, or retail key holder experience.
• Must be fluent in reading, writing, and speaking English.

Responsibilities

• Opens and closes the store in the absence of store management, including systems start-ups and cash handling.
• Completes product returns, order voids, customer refunds, cash drops to the safe, and provides change.
• Models and delivers a distinctive and delightful customer experience.
• Engages customers and patients by greeting them and offering assistance with products and services.
• Reports disciplinary issues and customer complaints to management.

Skills

Leadership

Customer service

Communication

Education

PTCB certification

Pharmacy license

Tools

Store systems

POS system

Job description

Walgreens in Florida is seeking a team member to open and close the store when management is not present, handle cash and pricing adjustments, and ensure the floor and stockroom are ready for the business day. You will engage customers, resolve issues, and support inventory, pricing, and back-office tasks while upholding Walgreens service standards and a collaborative team environment.

Previous retail leadership or key holder experience and strong English communication are preferred and