Shift Lead: Customer Experience & Store Ops

Walgreens; Colonial Heights (VA); On-site; USD 23,419 - 27,552; Full time

Job summary

Walgreens in Colonial Heights, VA, seeks team members who can open and close the store when management is not present, handle daily cash tasks, and ensure floor and stock room readiness for business. You will assist with deliveries, returns, refunds, and maintaining accurate register records.

Customer experience is central: greet customers, answer questions, and apply Walgreens service traits to help shoppers find what they need and leave satisfied.

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.
• Obtains and maintains valid PTCB certification or pharmacy license as required by state.

Responsibilities

• Opens and closes the store in the absence of store management, including systems start-ups and cash handling.
• Registers sales and handles price verifications, voids, and refunds.
• Delivers a distinctive and delightful customer experience through proactive service and engagement.

Skills

Retail leadership

Customer service

Cash handling

English fluency

Inventory awareness

Tools

Cash registers

Inventory management system

Store systems

Job description

Walgreens in Colonial Heights, VA, seeks team members who can open and close the store when management is not present, handle daily cash tasks, and ensure floor and stock room readiness for business. You will assist with deliveries, returns, refunds, and maintaining accurate register records.

Customer experience is central: greet customers, answer questions, and apply Walgreens service traits to help shoppers find what they need and leave satisfied.