Shift Lead: Customer Experience & Store Ops

Walgreens; Charlotte (NC); On-site; USD 24,000 - 31,000; Full time

Job summary

Walgreens in Charlotte, NC is seeking a store operations associate capable of opening/closing in the absence of store management, handling cash, and ensuring the floor and stock room are ready for the business day.

You will engage customers, resolve questions, assist with merchandising, pricing, inventory, and backdoor deliveries, while maintaining a compliant, clean store environment and delivering a distinctive customer experience.

Qualifications

• At least 1 year of leadership/retail key holder experience.
• Fluent in reading, writing, and speaking English.

Responsibilities

• Open and close the store in the absence of management and ensure start‑ups for cash handling and floor readiness.
• Complete cash handling tasks including refunds, cash drops, and price changes.
• Deliver a distinctive and delightful customer experience.
• Assist with store merchandising, pricing signage, and backroom stock organization.
• Maintain accurate inventory counts and assist with vendor deliveries and returns as needed.
• Support with documentation of cash and sales records and basic bookkeeping tasks.

Skills

Leadership

Supervisory

Retail Key Holder

Education

PTCB certification

Pharmacy license

Job description

Walgreens in Charlotte, NC is seeking a store operations associate capable of opening/closing in the absence of store management, handling cash, and ensuring the floor and stock room are ready for the business day.

You will engage customers, resolve questions, assist with merchandising, pricing, inventory, and backdoor deliveries, while maintaining a compliant, clean store environment and delivering a distinctive customer experience.