Shift Lead: Customer Experience & Store Ops

Walgreens; Bothell (WA); On-site; USD 26,000 - 30,000; Full time

Job summary

Walgreens in Bothell, WA is seeking a team member to support Customer Experience and Operations. The role involves opening/closing the store in management's absence, handling cash tasks, processing returns and refunds, and ensuring stock and pricing accuracy for daily operations.

The position also supports vendor deliveries, backdoor access, display setup, and collaboration with managers to maintain store standards and customer service excellence.

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Fluent reading, writing, and speaking English.

Responsibilities

• Opens and closes the store in the absence of store management and handles required cash tasks.
• Completes product returns, refunds, cash drops, and provides change to registers.
• Maintains inventory accuracy and ensures correct pricing and signage.
• Assists with vendor deliveries, backdoor access, and displays as directed.
• Serves as a liaison between management and team in store operations.

Skills

Leadership

Supervisory

Retail key holder

English proficiency

Education

PTCB certification or pharmacy license

Tools

Store systems

Cash registers

Job description

Walgreens in Bothell, WA is seeking a team member to support Customer Experience and Operations. The role involves opening/closing the store in management's absence, handling cash tasks, processing returns and refunds, and ensuring stock and pricing accuracy for daily operations.

The position also supports vendor deliveries, backdoor access, display setup, and collaboration with managers to maintain store standards and customer service excellence.