Shift Lead - Customer Experience & Store Operations

Walgreens; East Orange (NJ); On-site; USD 25,000 - 29,000; Full time

Job summary

Walgreens in East Orange, NJ, is seeking a store team member to help open and close the store when management is absent, handle cash and refunds, and ensure the floor and stock room are ready for the day. You will greeting customers, assisting with products, and upholding Walgreens service standards.

The role involves collaborating with colleagues on inventory, pricing, displays, and backroom processes, while maintaining compliance with store policies and local regulations.

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.

Responsibilities

• Opens and closes the store in the absence of store management, including start-ups, cash handling, and ensuring floor and stock room are ready for the business day.
• Completes product returns, order voids, customer refunds, cash drops to the safe, and provides change as requested to cash registers.
• Models and delivers a distinctive and delightful customer experience.
• Engages customers and patients by greeting them and offering assistance with products and services, resolves issues to ensure a positive experience.
• Models and shares customer service best practices with team members to deliver Walgreens service traits and proactive assistance.
• Maintains inventory accuracy, monitors pricing, and assists with vendor deliveries and backroom operations.
• Assists with displays, resets, and seasonal promotions; supports stock rotation and proper placement.

Skills

Leadership experience

English proficiency

Customer service

Job description

Walgreens in East Orange, NJ, is seeking a store team member to help open and close the store when management is absent, handle cash and refunds, and ensure the floor and stock room are ready for the day. You will greeting customers, assisting with products, and upholding Walgreens service standards.

The role involves collaborating with colleagues on inventory, pricing, displays, and backroom processes, while maintaining compliance with store policies and local regulations.