Shift Lead - Customer Experience & Store Operations

Walgreens; West Hartford (CT); On-site; USD 25,000 - 32,000; Full time

Job summary

Walgreens in West Hartford, CT is seeking a store associate with leadership experience to open and close the store when management is unavailable and to handle cash, returns, and customer service. The role emphasizes delivering a distinctive customer experience and supporting inventory, pricing, and backroom operations.

The position requires English fluency, at least one year in a supervisory or key holder role, and the ability to work in a retail environment.

Qualifications

• One year of prior leadership, supervisory, or retail key holder experience.
• Must be fluent in reading, writing, and speaking English.

Responsibilities

• Open and close the store in the absence of store management, including required cash handling, and ensuring readiness for the business day.
• Complete product returns, order voids, customer refunds, cash drops to the safe, and provide change as requested.
• Models and delivers a distinctive and delightful customer experience.
• Engages customers, resolves issues, and supports best practices in customer service.
• Assist with vendor deliveries, inventory counts, and backroom operations to support store flow.
• Maintain store cleanliness, pricing accuracy, and compliance with local policies.

Skills

Leadership experience

Customer service

Job description

Walgreens in West Hartford, CT is seeking a store associate with leadership experience to open and close the store when management is unavailable and to handle cash, returns, and customer service. The role emphasizes delivering a distinctive customer experience and supporting inventory, pricing, and backroom operations.

The position requires English fluency, at least one year in a supervisory or key holder role, and the ability to work in a retail environment.