Store Operations Lead: Customer Experience

Walgreens; Southington (CT); On-site; USD 26,000 - 32,000; Full time

Job summary

Walgreens in Southington, CT seeks a reliable team member to open/close the store in management’s absence, manage cash and POS duties, and ensure the floor and stockroom readiness for business. You will assist with deliveries, returns, refunds, and price changes while delivering friendly service.

Ideal candidates show leadership, cash-handling accuracy, and a passion for customer care, with a commitment to Walgreens service traits and compliance.

Qualifications

• One year of prior leadership, supervisory, or retail key holder experience.
• Fluent reading, writing, and speaking English.
• Preferred knowledge of store inventory control.
• Obtains and maintains valid PTCB certification or pharmacy license as required by state.

Responsibilities

• Opens and closes the store in the absence of management and handles required systems start-ups.
• Completes product returns, refunds, cash drops, and provides change for registers.
• Delivers a distinctive customer experience and resolves issues.
• Manages cashier tasks, pricing, stocking, and displays as directed.
• Supports vendor deliveries and backroom operations where needed.
• Ensures compliance with policies and maintains store cleanliness and safety.

Skills

Leadership

Cash Handling

Customer Service

English Proficiency

Education

PTCB Certification or Pharmacy License

Job description

Walgreens in Southington, CT seeks a reliable team member to open/close the store in management’s absence, manage cash and POS duties, and ensure the floor and stockroom readiness for business. You will assist with deliveries, returns, refunds, and price changes while delivering friendly service.

Ideal candidates show leadership, cash-handling accuracy, and a passion for customer care, with a commitment to Walgreens service traits and compliance.