Shift Lead – Customer Experience & Store Operations

Walgreens; New London (CT); On-site; USD 25,000 - 33,000; Full time

Job summary

Walgreens in New London, CT is seeking a Store Key Holder to open and close the store when management is unavailable, handle cash and basic checkout processes, and ensure a welcoming customer experience.

The role supports operations across registers, inventory, and merchandising while maintaining store standards and compliance. Prior leadership/retail experience and strong English communication are required.

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English. (Except in Puerto Rico)

Responsibilities

• Opens and closes the store in the absence of store management, including required systems start-ups and cash handling.
• Completes product returns, order voids, customer refunds, cash drops to the safe, and provides change as requested to cash registers.
• Models and delivers a distinctive and delightful customer experience.

Skills

Leadership experience

Retail key holder

Customer service

English fluency

Job description

Walgreens in New London, CT is seeking a Store Key Holder to open and close the store when management is unavailable, handle cash and basic checkout processes, and ensure a welcoming customer experience.

The role supports operations across registers, inventory, and merchandising while maintaining store standards and compliance. Prior leadership/retail experience and strong English communication are required.