Shift Lead: Customer Experience & Store Operations

Walgreens; Watertown (SD); On-site; USD 23,000 - 28,000; Full time

Job summary

Walgreens in Watertown, SD is seeking staff to open and close the store in the absence of store management, handling cash, processing returns, refunds, and price updates. The role emphasizes delivering a distinctive customer experience and assisting with inventory, displays, and vendor deliveries.

The successful candidate will greet customers, answer questions, maintain smooth store operations, and support management with daily tasks to ensure compliance and efficiency.

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.

Responsibilities

• Opens and closes the store in the absence of store management, including required cash handling and ensuring floor and stock room are ready for business.
• Completes product returns, order voids, customer refunds, cash drops to the safe, and provides change as requested to cash registers.
• Models and delivers a distinctive and delightful customer experience.
• Engages customers by greeting them and offering assistance with products and services, resolving issues to ensure a positive experience.
• Maintains inventory accuracy and assists with pricing, displays, and backroom operations to support store goals.

Skills

Leadership

English proficiency

Job description

Walgreens in Watertown, SD is seeking staff to open and close the store in the absence of store management, handling cash, processing returns, refunds, and price updates. The role emphasizes delivering a distinctive customer experience and assisting with inventory, displays, and vendor deliveries.

The successful candidate will greet customers, answer questions, maintain smooth store operations, and support management with daily tasks to ensure compliance and efficiency.