Shift Lead: Retail Ops & Customer Experience

Walgreens; Spearfish (SD); On-site; USD 23,000 - 28,000; Full time

Job summary

Walgreens in Spearfish, SD seeks a Store Associate to cover openings and closings when management is unavailable, handle cash, and ensure the floor and stock rooms are ready for business. You will interact with customers, process returns and refunds, and assist with pricing and inventory control.

The role emphasizes delivering a distinctive customer experience and supporting store operations. Prior leadership or key holder experience is required, with fluent English.

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.

Responsibilities

• Open and close the store in the absence of store management.
• Handle cash management tasks including refunds, voids, and pricing adjustments.
• Deliver a distinctive customer experience and assist customers with products and services.
• Serve as liaison between management and team; report disciplinary issues and customer complaints.
• Attend training and complete assigned PPLs requested by Manager.
• Maintain store appearance and ensure compliance with policies and procedures.

Skills

Leadership experience

Retail key holder

Customer service

English fluency

Job description

Walgreens in Spearfish, SD seeks a Store Associate to cover openings and closings when management is unavailable, handle cash, and ensure the floor and stock rooms are ready for business. You will interact with customers, process returns and refunds, and assist with pricing and inventory control.

The role emphasizes delivering a distinctive customer experience and supporting store operations. Prior leadership or key holder experience is required, with fluent English.