Shift Lead: Customer Experience & Store Operations

Walgreens; Raleigh (NC); On-site; USD 23,000 - 28,000; Full time

Job summary

Walgreens is seeking a capable team member to open and close the store when management is unavailable, handling systems startups and cash; process returns, refunds, and cash drops; and ensure a positive customer experience.

Responsibilities include customer engagement, assisting with product needs, and supporting inventory and pricing accuracy while maintaining store standards. This role emphasizes reliable operations and proactive service.

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.

Responsibilities

• Opens and closes the store in the absence of store management, including required systems start-ups and cash handling.
• Completes product returns, order voids, customer refunds, and provides change to cash registers.
• Models and delivers a distinctive and delightful customer experience.

Skills

Leadership experience

Customer service

Cash handling

Store operations

Inventory knowledge

Education

High school diploma

Tools

POS system

Cash register

Job description

Walgreens is seeking a capable team member to open and close the store when management is unavailable, handling systems startups and cash; process returns, refunds, and cash drops; and ensure a positive customer experience.

Responsibilities include customer engagement, assisting with product needs, and supporting inventory and pricing accuracy while maintaining store standards. This role emphasizes reliable operations and proactive service.