Shift Lead: Customer Experience & Store Ops

Walgreens; Novi (MI); On-site; USD 23,000 - 28,000; Full time

Job summary

Walgreens in Novi, MI is seeking a Store Associate to open and close the store in the absence of management, handle cash tasks, and prepare the floor and stockroom for business hours. You will engage customers, assist with returns, refunds, and price checks, and support daily operations with accuracy and courtesy.

The role requires prior leadership or supervisory experience and fluency in English to communicate with teammates and customers effectively.

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.

Responsibilities

• Opens and closes the store in the absence of management, with cash handling.
• Completes returns, refunds, and cash drops to the safe.
• Models and delivers a distinctive customer experience.
• Maintains inventory accuracy and stockroom readiness.
• Assists with pricing, displays, and basic cashier duties.
• Ensures compliance with policies and safety procedures.

Skills

Leadership

English proficiency

Education

PTCB certification or pharmacy license

Job description

Walgreens in Novi, MI is seeking a Store Associate to open and close the store in the absence of management, handle cash tasks, and prepare the floor and stockroom for business hours. You will engage customers, assist with returns, refunds, and price checks, and support daily operations with accuracy and courtesy.

The role requires prior leadership or supervisory experience and fluency in English to communicate with teammates and customers effectively.