Shift Lead - Store Operations & Customer Experience

Walgreens; Franklin (TN); On-site; USD 23,000 - 28,000; Full time

Job summary

Walgreens is seeking a Retail Team Member in Franklin, TN to support opening and closing responsibilities in the absence of store management. You will manage cash handling, back door access, and ensure all daily procedures are completed accurately.

You will also assist customers, process returns, and help maintain floor and stock room readiness. The role emphasizes delivering a distinctive, delightful customer experience and collaborating with the store team to meet daily goals.

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.

Responsibilities

• Open and close the store in the absence of store management, including systems start-ups and cash handling.
• Complete product returns, order voids, refunds, cash drops to the safe, and provide change at registers.
• Engage customers and patients by greeting them and offering assistance with products and services, ensuring a positive experience.

Skills

Leadership experience

Retail key holder

English fluency

Job description

Walgreens is seeking a Retail Team Member in Franklin, TN to support opening and closing responsibilities in the absence of store management. You will manage cash handling, back door access, and ensure all daily procedures are completed accurately.

You will also assist customers, process returns, and help maintain floor and stock room readiness. The role emphasizes delivering a distinctive, delightful customer experience and collaborating with the store team to meet daily goals.