Shift Lead: Customer Experience & Store Ops

Walgreens; Mountain City (TN); On-site; USD 23,000 - 28,000; Full time

Job summary

Walgreens in Mountain City, TN is seeking staff to open and close the store when management is unavailable, ensuring all systems start-ups and cash handling are completed for the business day. You will assist with deliveries, returns, refunds, and provide change at registers while upholding a high level of customer service.

The role includes stocking, pricing, merchandising, and basic store operations with a focus on delivering a friendly, helpful customer experience and maintaining accurate

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.

Responsibilities

• Opens and closes the store in the absence of store management, including systems start-ups and cash handling.
• Completes product returns, refunds, and cash handling per cash registers requirements.
• Models and delivers a distinctive and delightful customer experience.
• Engages customers by greeting them and assisting with products and services.
• Maintains inventory accuracy and price signage, and supports stockroom organization.
• Assists with displays, resets, and basic department pricing and local compliance tasks.
• Reports disciplinary issues and customer complaints to management.

Skills

English fluency

Leadership experience

Job description

Walgreens in Mountain City, TN is seeking staff to open and close the store when management is unavailable, ensuring all systems start-ups and cash handling are completed for the business day. You will assist with deliveries, returns, refunds, and provide change at registers while upholding a high level of customer service.

The role includes stocking, pricing, merchandising, and basic store operations with a focus on delivering a friendly, helpful customer experience and maintaining accurate