Shift Lead - Customer Experience & Store Operations

Walgreens; Smyrna (TN); On-site; USD 23,000 - 28,000; Full time

Job summary

Walgreens in Smyrna, TN is seeking a capable team member to open and close the store in the absence of management, manage cash, and ensure everything is ready for the business day. You will handle returns, refunds, and customer service to create a positive shopping experience.

The role emphasizes inventory accuracy, pricing signage, and collaboration with store leadership to support merchandising and daily operations. Previous leadership experience and English proficiency are required.

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.
• Knowledge of store inventory control preferred.
• Able to operate store duties in manager's absence and handle opening/closing tasks.
• Complies with policies and ensures compliant store operations.

Responsibilities

• Opens/closes the store in the absence of management, handles cash and ensures readiness for business day.
• Processes returns, refunds, and cash drops with accuracy.
• Delivers a distinctive and delightful customer experience.
• Assists with vendor deliveries and backdoor access for deliveries.
• Maintains inventory counts and proper in-store pricing/signage.

Skills

Leadership experience

Retail experience

Customer service

English fluency

Education

PTCB certification or Pharmacy license

Tools

Store systems knowledge

Job description

Walgreens in Smyrna, TN is seeking a capable team member to open and close the store in the absence of management, manage cash, and ensure everything is ready for the business day. You will handle returns, refunds, and customer service to create a positive shopping experience.

The role emphasizes inventory accuracy, pricing signage, and collaboration with store leadership to support merchandising and daily operations. Previous leadership experience and English proficiency are required.