Shift Lead: Customer Experience & Store Operations

O'Reilly Auto Parts; Negaunee Township (MI); On-site; USD 38,000 - 48,000; Full time

Job summary

O’Reilly Auto Parts in Michigan seeks a Retail Service Specialist to support the Store Manager and Assistant Managers in sales, customer service, store appearance, and operations. The role may assume shift management duties when supervisors are absent.

Bilingual candidates are encouraged to apply and will find opportunities to lead and develop the team while maintaining a customer-focused store environment. Automotive knowledge and strong communication are valued in this role.

Qualifications

• Strong communication skills required.
• Ability to obtain RSS Certification.
• Fluency in Spanish is highly desired.

Responsibilities

• Lead store team members in providing excellent customer service to retail and professional customers.
• Supervise customer service levels in the retail showroom and ensure team execution of service programs.
• Ensure store opening/closing duties and day end procedures are performed per policy.

Skills

Strong communication

RSS Certification

Spanish language

Job description

O’Reilly Auto Parts in Michigan seeks a Retail Service Specialist to support the Store Manager and Assistant Managers in sales, customer service, store appearance, and operations. The role may assume shift management duties when supervisors are absent.

Bilingual candidates are encouraged to apply and will find opportunities to lead and develop the team while maintaining a customer-focused store environment. Automotive knowledge and strong communication are valued in this role.