Automotive Parts Specialist — Customer Focus & Growth

O'Reilly Auto Parts; Flat Rock (MI); Vor Ort; USD 32.000 - 52.000; Vollzeit

Benefits dieser Stelle

Competitive wages

Paid time off

Stock plan

401k

Medical benefits

Wellbeing programs

Tuition assistance

Career growth

Zusammenfassung

O'Reilly Auto Parts in Michigan is seeking a Parts Specialist to deliver high levels of service to retail and installer customers and support store management. You will greet customers, assist with parts selection, process transactions, handle exchanges, and resolve issues according to policy.

You may operate test equipment and assist with daily stock, image updates, and planogram tasks. Bilingual candidates are encouraged to apply; driving may be required on occasions.

Qualifikationen

• Ability to quickly match alphanumeric sequences.
• Provide outstanding, friendly and professional customer service.
• Must be able to multitask, handling customers on the phone and in the store at the same time.

Aufgaben

• Follow and promote all customer service programs.
• Greet retail/walk-in customers and assist with merchandise selection.
• Assist managers with serving professional customers as needed.
• Process exchanges and returns for credit per policy.
• Handle cash drawer and process transactions.
• Address and resolve customer complaints.
• Maintain stock and perform planogram updates and image maker tasks.
• Operate test equipment after training.
• Perform in-store services (e.g., wipers, batteries) where allowed by law.
• Occasionally drive a delivery vehicle when needed.

Kenntnisse

Customer service

Multitasking

Bilingual encouraged

Jobbeschreibung

O'Reilly Auto Parts in Michigan is seeking a Parts Specialist to deliver high levels of service to retail and installer customers and support store management. You will greet customers, assist with parts selection, process transactions, handle exchanges, and resolve issues according to policy.

You may operate test equipment and assist with daily stock, image updates, and planogram tasks. Bilingual candidates are encouraged to apply; driving may be required on occasions.