Retail Service Lead: Customer Experience & Shift Manager

O'Reilly Auto Parts; Detroit (MI); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Competitive wages

Paid time off

Medical, Dental, & Vision Insurance

401k with employer contributions

Tuition Educational Assistance

Job summary

O'Reilly Auto Parts is seeking a Retail Service Specialist in Detroit, MI to support the management team in delivering exceptional customer service and overseeing store operations. The ideal candidate will lead by example, ensuring customer satisfaction while adhering to company policies.

This position involves shift management and requires strong communication skills, with a preference for bilingual candidates, especially in Spanish. Join a company that offers competitive wages and a comprehensive benefits package.

Qualifications

• Strong communication skills are essential for effective interaction with customers and team members.
• Ability to obtain the RSS Certification to ensure adherence to company standards.

Responsibilities

• Lead store team members in providing excellent customer service.
• Supervise customer service levels and ensure team compliance with policies.
• Process customer returns and exchanges efficiently.
• Perform all store opening and closing duties securely.

Skills

Strong communication skills

Retail sales experience

Automotive systems knowledge

Fluency in Spanish

Education

Ability to obtain RSS Certification

Tools

ASE Certification

Job description

O'Reilly Auto Parts is seeking a Retail Service Specialist in Detroit, MI to support the management team in delivering exceptional customer service and overseeing store operations. The ideal candidate will lead by example, ensuring customer satisfaction while adhering to company policies.

This position involves shift management and requires strong communication skills, with a preference for bilingual candidates, especially in Spanish. Join a company that offers competitive wages and a comprehensive benefits package.