Shift Lead: Customer Experience & Store Operations

Walgreens; Nashville (TN); On-site; USD 23,000 - 28,000; Full time

Job summary

Walgreens in Nashville is seeking a capable team member to open and close the store in management's absence, handle required systems start-ups, cash handling, and ensure the floor and stock room are ready for the business day.

You will engage customers, process returns and refunds, assist with pricing, inventory counts, displays, and backroom organization while upholding company policies and regulatory requirements to deliver a clean, friendly, and proactive customer experience.

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.

Responsibilities

• Open and close the store in absence of management and handle cash.
• Process cash handling, returns, refunds, cash drops, and price verifications.
• Engage customers and provide a delightful shopping experience.
• Assist with inventory counts, displays, pricing, and backroom organization.
• Assist with pharmacy out window as requested.
• Comply with policies, signage, and regulatory requirements.

Skills

Leadership experience

Retail key holder experience

Customer service

Education

PTCB certification or pharmacy license

Job description

Walgreens in Nashville is seeking a capable team member to open and close the store in management's absence, handle required systems start-ups, cash handling, and ensure the floor and stock room are ready for the business day.

You will engage customers, process returns and refunds, assist with pricing, inventory counts, displays, and backroom organization while upholding company policies and regulatory requirements to deliver a clean, friendly, and proactive customer experience.