Shift Lead — Store Operations & Customer Experience

Walgreens; Franklin (TN); On-site; USD 23,000 - 28,000; Full time

Job summary

Walgreens in Franklin, TN is seeking a team member to help open and close the store when management isn’t available, manage cash handling, and ensure floors and stock rooms are ready for business. You will assist with deliveries through backdoor access and support daily operations.

The role emphasizes delivering a distinctive customer experience, greeting customers, answering questions, and proactively helping shoppers with products and services to ensure satisfaction.

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.
• Interest in retail and customer service roles.

Responsibilities

• Open and close the store when management is not present, including cash handling and ensuring the floor and stock room are ready for business.
• Process product returns, refunds, and cash drops; provide change for registers as needed.
• Deliver a distinctive and delightful customer experience.

Skills

Leadership experience

Customer service

English fluency

Tools

POS system experience

Job description

Walgreens in Franklin, TN is seeking a team member to help open and close the store when management isn’t available, manage cash handling, and ensure floors and stock rooms are ready for business. You will assist with deliveries through backdoor access and support daily operations.

The role emphasizes delivering a distinctive customer experience, greeting customers, answering questions, and proactively helping shoppers with products and services to ensure satisfaction.