Shift Lead: Customer Experience & Store Operations

Walgreens; Methuen (MA); On-site; USD 23,000 - 28,000; Full time

Job summary

Walgreens is seeking a Retail Key Holder in Methuen, MA to open and close the store in the absence of management, handle cash and assist customers with product questions.

The role emphasizes delivering a distinctive customer experience, addressing issues, and upholding store policies. Applicants should have at least one year of leadership or supervisory experience and be fluent in English.

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English. (Except in Puerto Rico)
• Prefer the knowledge of store inventory control.
• We will consider employment of qualified applicants with arrest and conviction records.
• Obtains and maintains valid PTCB certification or pharmacy license as required by state.

Responsibilities

• Opens and closes the store in the absence of store management, including system start-ups and cash handling.
• Completes product returns, order voids, customer refunds, cash drops to the safe, and provides change as requested to cash registers.
• Models and delivers a distinctive and delightful customer experience.
• Engages customers and patients by greeting and offering assistance with products and services.
• Resolves customer issues and answers questions to ensure a positive customer experience.
• Serves as a liaison between management and non-management team members by communicating assigned tasks when store management is not present.

Skills

Leadership

Education

PTCB certification or pharmacy license

Job description

Walgreens is seeking a Retail Key Holder in Methuen, MA to open and close the store in the absence of management, handle cash and assist customers with product questions.

The role emphasizes delivering a distinctive customer experience, addressing issues, and upholding store policies. Applicants should have at least one year of leadership or supervisory experience and be fluent in English.