Shift Lead - Customer Experience & Store Operations

Walgreens; Rye (FL); On-site; USD 23,000 - 28,000; Full time

Job summary

Walgreens in the United States is seeking a Retail Key Holder to support store operations, greet customers, and assist with opening and closing the store when management is unavailable. You will handle cash, process transactions, and ensure the floor and stock room are ready for the business day.

The role emphasizes leadership, accuracy in pricing and inventory, and modeling exemplary customer service. You will assist with vendor deliveries, maintain store systems, and help resolve customer

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.
• Obtains and maintains valid PTCB certification or pharmacy license as required by state.

Responsibilities

• Opens and closes the store in the absence of store management, including systems start-ups and cash handling.
• Completes product returns, refunds, cash drops, and provides change to registers.
• Models and delivers a distinctive and delightful customer experience.
• Engages customers, assists with products and services, and resolves questions to ensure a positive experience.
• Maintains inventory accuracy, assists with pricing, displays, and basic housekeeping.

Skills

Leadership experience

Customer service

Education

PTCB certification or pharmacy license

Tools

Store systems

Job description

Walgreens in the United States is seeking a Retail Key Holder to support store operations, greet customers, and assist with opening and closing the store when management is unavailable. You will handle cash, process transactions, and ensure the floor and stock room are ready for the business day.

The role emphasizes leadership, accuracy in pricing and inventory, and modeling exemplary customer service. You will assist with vendor deliveries, maintain store systems, and help resolve customer