Shift Lead - Retail Operations & Customer Experience

Walgreens; Manchester (VT); On-site; USD 25,000 - 29,000; Full time

Job summary

Walgreens in the United States is seeking a Retail Key Holder to support store operations, guest experience, and team leadership. You will open/close the store, handle register activity, and assist management in daily tasks.

Ideal candidates have at least one year of leadership experience, fluent English, and the ability to coach peers. This position offers hourly pay and opportunities to grow within Walgreens.

Qualifications

• One year of leadership or supervisory experience.
• Fluent in reading, writing, and speaking English.
• Knowledge of store policies and customer service standards.

Responsibilities

• Opens and closes the store, handles cash and start-ups.
• Completes product returns, refunds, and cash drops accurately.
• Delivers a distinctive and delightful customer experience.
• Engages customers and assists with products and services.
• Coaches teammates on service best practices and standards.
• Maintains inventory accuracy and basic pricing tasks.
• Assists with upkeep, displays, and back room organization.
• Ensures compliance with regulations and company policies.

Skills

Leadership

Customer service

English fluency

Education

PTCB certification or Pharmacy license

High school diploma or equivalent

Tools

POS systems

Inventory software

Job description

Walgreens in the United States is seeking a Retail Key Holder to support store operations, guest experience, and team leadership. You will open/close the store, handle register activity, and assist management in daily tasks.

Ideal candidates have at least one year of leadership experience, fluent English, and the ability to coach peers. This position offers hourly pay and opportunities to grow within Walgreens.