Shift Lead: Customer Experience & Store Ops Pro

Walgreens; Kirkwood (TX); On-site; USD 23,000 - 28,000; Full time

Job summary

Walgreens in the United States is seeking a reliable Retail Key Holder to open and close the store when management is not present, manage cash handling, and assist customers with products and services. You will help ensure the floor and stock room are ready for the business day and support vendor deliveries through the back door as needed.

The role emphasizes delivering a distinctive customer experience, maintaining accurate sales records, coordinating pricing and signage, and upholding store

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.

Responsibilities

• Open and close the store in the absence of store management, including systems start-ups and cash handling.
• Handle cash drops, refunds, and ensure registers are accurate.
• Provide a distinctive and delightful customer experience.
• Assist with vendor deliveries and backdoor access as needed.
• Maintain inventory accuracy across departments and stockroom.
• Assist with pricing, signage, and local regulatory compliance.
• Support merchandising, displays, and resets as directed.
• Assist with bookkeeping tasks and cash reporting as requested.
• Ensure store cleanliness and compliance with policies.

Skills

Leadership experience

Store operations

Customer service

English fluency

Tools

Store systems

Job description

Walgreens in the United States is seeking a reliable Retail Key Holder to open and close the store when management is not present, manage cash handling, and assist customers with products and services. You will help ensure the floor and stock room are ready for the business day and support vendor deliveries through the back door as needed.

The role emphasizes delivering a distinctive customer experience, maintaining accurate sales records, coordinating pricing and signage, and upholding store