Shift Lead - Customer Experience & Store Operations

Walgreens; Memphis (TN); On-site; USD 24,000 - 31,000; Full time

Job summary

Walgreens Co. in Memphis seeks a hands-on associate to open and close the store when management is absent, manage cash and sales records, and ensure the floor and stock room are ready for business.

The role emphasizes delivering a distinctive customer experience by greeting customers, answering questions, and proactively assisting with products and services. You will model customer service best practices, help with merchandising and pricing tasks, and support back-room operations including

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.

Responsibilities

• Opens and closes the store in the absence of store management, including system start-ups and cash handling.
• Completes product returns, refunds, and cash handling tasks.
• Delivers a distinctive and delightful customer experience.
• Engages customers, answers questions, and assists with products and services to ensure a positive experience.
• Models customer service best practices for the team, including greeting, courtesy, and proactive help.
• Maintains store inventory accuracy and supports pricing, displays, and merchandising.

Skills

Leadership experience

Customer service

English fluency

Job description

Walgreens Co. in Memphis seeks a hands-on associate to open and close the store when management is absent, manage cash and sales records, and ensure the floor and stock room are ready for business.

The role emphasizes delivering a distinctive customer experience by greeting customers, answering questions, and proactively assisting with products and services. You will model customer service best practices, help with merchandising and pricing tasks, and support back-room operations including