Shift Lead: Customer Experience & Store Operations

Walgreens Co.; Lakeland (FL); On-site; USD 24,000 - 31,000; Full time

Job summary

Walgreens Co. is seeking individuals to join our store operations team. The role involves opening/closing the store in the absence of management, handling cash, processing refunds, and ensuring the floor and stock room are prepared for business hours.

Team members deliver a distinctive customer experience, engage customers, and assist with product needs while maintaining inventory accuracy and compliance with store procedures.

Qualifications

• One year of leadership, supervisory, or retail key holder experience.
• Fluent in reading, writing, and speaking English.

Responsibilities

• Opens and closes the store in the absence of store management, including required systems start-ups and cash handling.
• Completes product returns, order voids, customer refunds, cash drops to the safe, and provides change at registers.
• Models and delivers a distinctive and delightful customer experience.
• Engages customers and patients by greeting them and assisting with products and services, resolving issues to ensure a positive experience.
• Reports disciplinary issues and customer complaints to management.
• Maintains accurate inventory counts and ensures proper pricing and signage.

Skills

Leadership experience

English fluency

Education

PTCB certification or pharmacy license

Job description

Walgreens Co. is seeking individuals to join our store operations team. The role involves opening/closing the store in the absence of management, handling cash, processing refunds, and ensuring the floor and stock room are prepared for business hours.

Team members deliver a distinctive customer experience, engage customers, and assist with product needs while maintaining inventory accuracy and compliance with store procedures.