Shift Lead: Customer Experience & Store Operations

Walgreens

Kalamazoo (MI)

On-site

USD 23,000 - 28,000

Full time

14 days+

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Job summary

Walgreens in Kalamazoo, MI is hiring for a position that supports opening/closing the store, cash handling, and ensuring the floor and stock room are prepared for the day. The role emphasizes delivering a distinctive customer experience and assisting with inventory and pricing tasks.

Candidates should have at least 1 year of leadership or supervisory retail experience and be fluent in English. The job involves engaging customers, processing returns, and collaborating with management on displays

Qualifications

One year of prior leadership, supervisory, or retail key holder work experience.
Must be fluent in reading, writing, and speaking English.

Responsibilities

Opens and closes the store in the absence of store management, including cash handling and ensuring floor and stock room are ready for the business day.
Completes product returns, order voids, customer refunds, cash drops to the safe, and provides change at registers.
Models and delivers a distinctive and delightful customer experience.
Engages customers by greeting them and offering assistance with products and services; resolves issues to ensure a positive experience.
Maintains accurate inventory counts and price signage; assists with vendor deliveries and backroom organization.
Supports basic department pricing tasks and adheres to local regulations and pricing compliance.