Shift Lead — Customer Experience & Ops

Walgreens; Kentwood (MI); On-site; USD 23,000 - 28,000; Part time

Job summary

Walgreens in Kentwood, MI, is seeking a store associate with leadership experience and strong customer service skills. You will open and close the store, handle cash transactions, assist customers, and ensure product placement and pricing accuracy throughout the day.

You will also support inventory management, backroom operations, and adherence to company policies. The role emphasizes delivering a friendly, helpful experience and maintaining store standards.

Qualifications

• One year of leadership, supervisory, or retail key holder experience.
• Fluent reading, writing, and speaking English.

Responsibilities

• Open and close the store in the absence of management, including cash handling.
• Process returns, refunds, cash drops, and cash register corrections.
• Deliver a distinctive customer experience and assist customers.
• Help with inventory, pricing, and displays.
• Assist with vendor deliveries and backdoor operations.
• Follow company policies and maintain store cleanliness.

Skills

Leadership experience

Fluent English

Education

PTCB certification or pharmacy license

Job description

Walgreens in Kentwood, MI, is seeking a store associate with leadership experience and strong customer service skills. You will open and close the store, handle cash transactions, assist customers, and ensure product placement and pricing accuracy throughout the day.

You will also support inventory management, backroom operations, and adherence to company policies. The role emphasizes delivering a friendly, helpful experience and maintaining store standards.