Shift Lead: Customer Experience & Store Operations

Walgreens Co.; Grayslake (IL); On-site; USD 24,000 - 31,000; Full time

Job summary

Walgreens Co. is seeking an hourly leadership role focused on maintaining store operations and delivering a delightful customer experience.

You will participate in opening/closing the store in management’s absence, handling cash, and ensuring the floor and stock room are ready for business with proper systems start-up. You will greet customers, resolve questions, assist with product placement and promotions, and support inventory accuracy and vendor processes while upholding company policies and

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.
• Obtains and maintains valid PTCB certification or pharmacy license as required by state.

Responsibilities

• Opens and closes the store in the absence of store management, including required systems start-ups, cash handling, and ensuring floor and stock room are ready for the business day.
• Completes product returns, order voids, customer refunds, cash drops to the safe, and provides change as requested to cash registers.
• Engages customers and patients by greeting them and offering assistance with products and services to ensure a positive experience.
• Manages store operations, pricing, signage, and regulatory compliance to support accurate pricing and local requirements.
• Assists with displays, inventory accuracy, and backroom processes including vendor deliveries and reverse logistics.

Skills

Leadership

Customer service

English proficiency

Education

PTCB certification or Pharmacy license

Job description

Walgreens Co. is seeking an hourly leadership role focused on maintaining store operations and delivering a delightful customer experience.

You will participate in opening/closing the store in management’s absence, handling cash, and ensuring the floor and stock room are ready for business with proper systems start-up. You will greet customers, resolve questions, assist with product placement and promotions, and support inventory accuracy and vendor processes while upholding company policies and