Shift Lead: Customer Experience & Operations

Walgreens; Norwalk (CT); On-site; USD 25,000 - 32,000; Full time

Job summary

Walgreens is seeking a team member to help open and close the store in the absence of management, manage cash handling and deliveries, and ensure the floor and stock room are prepared for the day. You will engage customers, resolve issues, and model a welcoming service experience across departments.

Responsibilities include processing returns, refunds, price changes, and inventory adjustments, while supporting displays and basic store upkeep.

Qualifications

• One year of leadership, supervisory, or retail key holder experience required.
• Must be fluent in reading, writing, and speaking English.

Responsibilities

• Open or close the store in the absence of management, ensure systems start‑ups and cash handling are complete.
• Process product returns, refunds, cash drops, and provide change to registers.
• Deliver a distinctive and delightful customer experience by engaging customers and aiding with products and services.
• Assist with vendor deliveries, pricing updates, and maintaining store displays and inventory accuracy.
• Support store operations including cleanliness, basic bookkeeping, and compliance with policies.

Skills

Leadership

English fluency

Job description

Walgreens is seeking a team member to help open and close the store in the absence of management, manage cash handling and deliveries, and ensure the floor and stock room are prepared for the day. You will engage customers, resolve issues, and model a welcoming service experience across departments.

Responsibilities include processing returns, refunds, price changes, and inventory adjustments, while supporting displays and basic store upkeep.