Shift Lead: Customer Experience & Store Operations

Walgreens; Glasgow (KY); On-site; USD 23,000 - 28,000; Full time

Job summary

Walgreens in Glasgow, KY is seeking a Key Holder to support store operations and customer experience. You will open/close the store in the absence of management, handle cash, assist with vendor deliveries, and maintain accurate records at the register.

You will also engage customers, resolve issues, and coach teammates on service standards to deliver a distinctive Walgreens experience. Prior supervisory or retail experience and English fluency are required.

Qualifications

• Minimum 1 year of leadership or key holder experience.
• Fluent in reading, writing, and speaking English.
• Experience delivering excellent customer service.

Responsibilities

• Open and close the store in the absence of management, with cash handling and system start-ups.
• Process returns, refunds, voids, and cash drops; provide change to registers.
• Provide excellent customer experience and assist customers with products and services.
• Assist with cashier duties, pricing, and merchandising; maintain store cleanliness.
• Hold store keys and manage deliveries and back door access.

Skills

Leadership experience

Customer service

English fluency

Education

PTCB certification or state license

Tools

POS systems

Cash register operations

Job description

Walgreens in Glasgow, KY is seeking a Key Holder to support store operations and customer experience. You will open/close the store in the absence of management, handle cash, assist with vendor deliveries, and maintain accurate records at the register.

You will also engage customers, resolve issues, and coach teammates on service standards to deliver a distinctive Walgreens experience. Prior supervisory or retail experience and English fluency are required.