Shift Lead: Store Ops & Customer Experience

Walgreens; Bardstown (KY); On-site; USD 23,000 - 28,000; Full time

Job summary

Walgreens in Bardstown, KY is seeking a store operations associate to open/close the store in the absence of management, handle cash and returns, and ensure a high-quality customer experience. The role supports inventory, pricing, and back-room duties, with emphasis on teamwork and compliant procedures.

Experience in retail leadership and fluency in English are required; state-specific certification or license may be needed for pharmacy-related responsibilities.

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.
• Obtains and maintains valid PTCB certification or pharmacy license as required by state.

Responsibilities

• Opens and closes the store in the absence of store management, including systems start-ups and cash handling.
• Completes product returns, order voids, customer refunds, cash drops to the safe, and provides change to registers.
• Models and delivers a distinctive and delightful customer experience.
• Assists with store operations such as inventory accuracy, pricing tasks, and back room coordination.
• Serves as liaison between management and team when management is not present.

Skills

One year leadership experience

Fluent in English

Cash handling

Education

PTCB certification or pharmacy license as required by state

Tools

POS systems

Inventory management

Job description

Walgreens in Bardstown, KY is seeking a store operations associate to open/close the store in the absence of management, handle cash and returns, and ensure a high-quality customer experience. The role supports inventory, pricing, and back-room duties, with emphasis on teamwork and compliant procedures.

Experience in retail leadership and fluency in English are required; state-specific certification or license may be needed for pharmacy-related responsibilities.