Shift Lead: Customer Experience & Operations

Walgreens; Cape Coral (FL); On-site; USD 23,000 - 28,000; Full time

Job summary

Walgreens is seeking a Store Associate/Key Holder to assist with opening and closing the store in the absence of management, handle cash and price changes, and ensure the floor and stockroom are ready for business. You will engage customers, resolve issues, and support inventory and displays to maintain a high standard of service.

The role requires leadership experience, English fluency, and a willingness to assist with vendor deliveries and store operations.

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.

Responsibilities

• Opens and closes the store in the absence of store management, including cash handling and ensuring floor and stock room are ready.
• Completes product returns, order voids, customer refunds, and provides change as requested to cash registers.
• Models and delivers a distinctive and delightful customer experience.
• Engages customers by greeting and assisting with products and services; resolves issues to ensure a positive experience.
• Coaches team members on customer service best practices to deliver a distinctive Walgreens experience.
• Manages store keys, backdoor opening for deliveries, and supports vendor ordering processes.
• Maintains accurate inventory counts and pricing, and supports store signage and local regulatory compliance.
• Assists with bookkeeping activities and maintenance requests, ensuring clean, orderly store condition.

Skills

Leadership

Customer service

Communication

Fluent English

Education

High school diploma or equivalent

PTCB certification or pharmacy license

Job description

Walgreens is seeking a Store Associate/Key Holder to assist with opening and closing the store in the absence of management, handle cash and price changes, and ensure the floor and stockroom are ready for business. You will engage customers, resolve issues, and support inventory and displays to maintain a high standard of service.

The role requires leadership experience, English fluency, and a willingness to assist with vendor deliveries and store operations.