Shift Lead: Customer Experience & Store Operations

Walgreens; Gatlinburg (TN); On-site; USD 23,000 - 28,000; Full time

Job summary

Walgreens in Gatlinburg seeks a capable retail leader to help open and close the store in the absence of management, handle cash procedures, and ensure floor readiness for the business day.

You will engage customers, resolve issues, and model Walgreens service traits to deliver a distinctive shopping experience. This role emphasizes teamwork, accuracy, and compliance with store policies.

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.

Responsibilities

• Opens and closes the store in the absence of store management.
• Handles product returns, order voids, customer refunds, and cash drops to the safe.
• Models and delivers a distinctive and delightful customer experience.
• Serves as a liaison between management and team members when store management is not present.
• Reports disciplinary issues and customer complaints to management.

Skills

Leadership

English fluency

Cash handling

Education

PTCB certification

Job description

Walgreens in Gatlinburg seeks a capable retail leader to help open and close the store in the absence of management, handle cash procedures, and ensure floor readiness for the business day.

You will engage customers, resolve issues, and model Walgreens service traits to deliver a distinctive shopping experience. This role emphasizes teamwork, accuracy, and compliance with store policies.