Shift Lead: Customer Experience & Operations

Walgreens; Pigeon Forge (TN); On-site; USD 23,000 - 28,000; Full time

Job summary

Walgreens in Pigeon Forge, TN is seeking a Shift Lead to open and close the store when management is not present, manage cash and register transactions, and ensure the floor and stock room are ready for business. You will also engage customers and model service excellence to every guest.

Responsibilities include training teammates, monitoring inventory, assisting with store displays, pricing, and maintaining compliant operations. This full-time role offers hourly pay and opportunities for growth.

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.
• Knowledge of store systems and procedures is beneficial.

Responsibilities

• Opens and closes the store in the absence of management and handles cash start-ups.
• Completes returns, refunds, cash drops, and conveys change to registers.
• Delivers a distinctive and delightful customer experience.

Skills

Leadership

Retail experience

Customer service

English fluency

Cash handling

Job description

Walgreens in Pigeon Forge, TN is seeking a Shift Lead to open and close the store when management is not present, manage cash and register transactions, and ensure the floor and stock room are ready for business. You will also engage customers and model service excellence to every guest.

Responsibilities include training teammates, monitoring inventory, assisting with store displays, pricing, and maintaining compliant operations. This full-time role offers hourly pay and opportunities for growth.