Shift Lead — Customer Experience & Store Operations

Walgreens; Fishers (IN); On-site; USD 23,000 - 28,000; Full time

Job summary

Walgreens in Fishers, IN is seeking a reliable associate to open and close the store in the absence of management, handle cash, and prepare the floor and stock room for business. The role includes greeting customers, processing returns and refunds, and assisting with vendor deliveries while maintaining inventory accuracy.

One year of leadership or supervisory experience is preferred. This position emphasizes delivering a distinctive customer experience and adherence to store policies, with

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.
• PTCB certification or pharmacy license preferred by state.

Responsibilities

• Opens and closes the store in the absence of store management, including systems start-ups and cash handling.
• Completes product returns, order voids, customer refunds, cash drops, and provides change.
• Models and delivers a distinctive and delightful customer experience.
• Engages customers, resolves issues, and provides assistance with products and services.
• Holds store keys, assists with vendor deliveries, and maintains inventory accuracy.

Skills

Leadership

Retail experience

Customer service

English fluency

Education

PTCB certification or pharmacy license

Job description

Walgreens in Fishers, IN is seeking a reliable associate to open and close the store in the absence of management, handle cash, and prepare the floor and stock room for business. The role includes greeting customers, processing returns and refunds, and assisting with vendor deliveries while maintaining inventory accuracy.

One year of leadership or supervisory experience is preferred. This position emphasizes delivering a distinctive customer experience and adherence to store policies, with