Shift Lead: Customer Experience & Store Operations

Walgreens Co.; Elgin (IL); On-site; USD 24,000 - 31,000; Full time

Job summary

Walgreens Co. is seeking a store team member to open and close the store when management is absent, handle cash and pricing tasks, and ensure the floor and stock room are ready for business.

The role emphasizes delivering a distinctive customer experience and supporting back-door vendor deliveries as needed. The position requires a year of leadership or supervisory experience, English fluency, and familiarity with store operations.

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.

Responsibilities

• Opens and closes the store in the absence of store management, including systems start-ups and cash handling.
• Completes product returns, order voids, refunds, cash drops to the safe, and provides change at registers.
• Models and delivers a distinctive and delightful customer experience.
• Serves as a liaison between management and team members when store management is not present.
• Reports disciplinary issues and customer complaints to management.

Skills

Leadership experience

Customer service

Communication

Job description

Walgreens Co. is seeking a store team member to open and close the store when management is absent, handle cash and pricing tasks, and ensure the floor and stock room are ready for business.

The role emphasizes delivering a distinctive customer experience and supporting back-door vendor deliveries as needed. The position requires a year of leadership or supervisory experience, English fluency, and familiarity with store operations.