Shift Lead: Customer Experience & Store Ops

Walgreens; Roseland (NJ); On-site; USD 25,000 - 29,000; Part time

Job summary

Walgreens in Roseland, NJ seeks a capable team member to support store operations and deliver a high-quality customer experience. The role involves opening/closing the store in the absence of management, handling cash, assisting with inventory, pricing, and vendor deliveries, and coaching teammates on service standards.

The position emphasizes customer engagement, problem resolution, and maintaining store appearance and compliance with policies.

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.

Responsibilities

• Opens and closes the store in the absence of store management, including required systems start-ups and cash handling.
• Completes product returns, order voids, customer refunds, cash drops to the safe, and provides change to cash registers.
• Models and delivers a distinctive and delightful customer experience.
• Engages customers and patients by greeting them and offering assistance with products and services.
• Resolves customer issues to ensure a positive customer experience.
• Responsible for holding store keys to open and close without management as necessary.
• Assists with and coaches other team members in vendor ordering processes and backdoor deliveries.
• Registers all related sales on assigned cash register and handles discrepancies.
• Assists with displays, pricing, inventory accuracy, and stock rotation.
• Ensures compliance with store policies, cleanliness, and appearance.

Skills

Customer service

Leadership

Communication

Job description

Walgreens in Roseland, NJ seeks a capable team member to support store operations and deliver a high-quality customer experience. The role involves opening/closing the store in the absence of management, handling cash, assisting with inventory, pricing, and vendor deliveries, and coaching teammates on service standards.

The position emphasizes customer engagement, problem resolution, and maintaining store appearance and compliance with policies.