Shift Lead: Customer Experience & Store Operations

Walgreens; De Forest (MN); On-site; USD 25,000 - 32,000; Full time

Job summary

Walgreens is seeking a customer-focused team member to support store operations and customer experiences. Responsibilities include opening/closing the store, handling cash, assisting with merchandise displays, and ensuring accurate sales records.

The role emphasizes strong English communication, leadership experience, and a commitment to a delightful customer experience across departments, including pharmacy out window support when requested.

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.

Responsibilities

• Open and close the store in the absence of store management, including start-ups, cash handling, and ensuring floor/stock room readiness.
• Handle customer returns, refunds, cash drops, and provide change to cash registers.
• Engage customers with a friendly, distinctive service experience.
• Assist with vendor deliveries and backdoor access as needed.
• Register sales accurately and note scanning errors, price verifications, and voids.
• Assist with inventory counts, pricing changes, and display resets as required.
• Maintain store cleanliness and signage; support regulatory compliance and housekeeping tasks.
• Support communications between management and team members when management is absent.

Skills

Leadership experience

English proficiency

Job description

Walgreens is seeking a customer-focused team member to support store operations and customer experiences. Responsibilities include opening/closing the store, handling cash, assisting with merchandise displays, and ensuring accurate sales records.

The role emphasizes strong English communication, leadership experience, and a commitment to a delightful customer experience across departments, including pharmacy out window support when requested.