Shift Lead — Customer Experience & Store Operations

Walgreens; Coeur d'Alene (ID); On-site; USD 23,000 - 28,000; Full time

Job summary

Walgreens is seeking a store associate to support daily operations, including opening/closing, cash handling, and ensuring a welcoming customer experience. Responsibilities include processing returns, refunds, price changes, and maintaining inventory accuracy across the floor and stockroom.

The role also involves assisting with vendor deliveries, displays, and backroom processes to support store standards. The position emphasizes strong customer service, operational accuracy, and teamwork, with

Qualifications

• One year of leadership, supervisory, or retail key holder experience.
• Fluent reading, writing, and speaking English.

Responsibilities

• Opens and closes the store in the absence of management.
• Handles cash, returns, refunds, and price verifications.
• Engages and assists customers to provide a positive experience.
• Manages inventory counts, pricing, and displays per policy.
• Assists with vendor deliveries, backroom procedures, and stock rotation.

Skills

Leadership experience

Retail key holder

English proficiency

Education

PTCB certification or pharmacy license (state)

Job description

Walgreens is seeking a store associate to support daily operations, including opening/closing, cash handling, and ensuring a welcoming customer experience. Responsibilities include processing returns, refunds, price changes, and maintaining inventory accuracy across the floor and stockroom.

The role also involves assisting with vendor deliveries, displays, and backroom processes to support store standards. The position emphasizes strong customer service, operational accuracy, and teamwork, with