Shift Lead — Customer Experience & Store Operations

Walgreens; Columbus (MS); On-site; USD 23,000 - 28,000; Full time

Job summary

Walgreens is seeking a team member for store operations and customer-focused roles. You will open/close the store in the absence of management, handle cash and refunds, and ensure inventory accuracy and pricing compliance.

Responsibilities include driving an excellent customer experience, assisting with vendor deliveries, and coaching teammates on store procedures while maintaining compliant operations.

Qualifications

• One year of prior leadership, supervisory, or retail key holder experience.
• Must be fluent in reading, writing, and speaking English.
• Prefer knowledge of store inventory control.
• Obtains and maintains valid PTCB certification or pharmacy license as required by state.

Responsibilities

• Opens and closes the store in the absence of store management, including systems start-ups and cash handling.
• Completes product returns, order voids, customer refunds, cash drops to the safe, and provides change to registers.
• Models and delivers a distinctive and delightful customer experience.
• Engages customers and patients by greeting them and offering assistance with products and services.
• Resolves customer issues and questions to ensure a positive customer experience.
• Holds store keys to open/close without management when necessary.
• Coaches other team members on vendor ordering and backroom processes.
• Registers all sales, tracks scanning errors, price verifications, and voids.
• Maintains accurate inventory counts and proper pricing signage.

Skills

Leadership experience

Customer service

Cash handling

Store operations

English fluency

Education

One year retail supervisory work

Job description

Walgreens is seeking a team member for store operations and customer-focused roles. You will open/close the store in the absence of management, handle cash and refunds, and ensure inventory accuracy and pricing compliance.

Responsibilities include driving an excellent customer experience, assisting with vendor deliveries, and coaching teammates on store procedures while maintaining compliant operations.