Shift Lead — Customer Experience & Store Ops

Walgreens; Oklahoma City (OK); On-site; USD 23,000 - 28,000; Full time

Job summary

Walgreens is seeking a dedicated team member to operate store functions in the absence of store management, including opening/closing procedures, cash handling, and ensuring the floor and stock room readiness for the day. The role emphasizes delivering a distinctive Walgreens customer experience and assisting customers with products and services.

Responsibilities include processing returns, refunds, and voids, and supporting inventory and display updates while maintaining compliance with

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.
• Obtains and maintains valid PTCB certification or pharmacy license as required by state.

Responsibilities

• Opens and closes the store in the absence of store management, including cash handling and ensuring readiness for the business day.
• Completes product returns, order voids, refunds, cash drops to the safe, and provides change to cash registers.
• Models and delivers a distinctive and delightful customer experience.
• Engages customers and patients, greets and assists with products and services, and resolves issues to ensure a positive experience.
• Coaches team members on customer service best practices and Walgreens service traits.

Skills

Leadership experience

Retail experience

English proficiency

Tools

Store systems knowledge

Job description

Walgreens is seeking a dedicated team member to operate store functions in the absence of store management, including opening/closing procedures, cash handling, and ensuring the floor and stock room readiness for the day. The role emphasizes delivering a distinctive Walgreens customer experience and assisting customers with products and services.

Responsibilities include processing returns, refunds, and voids, and supporting inventory and display updates while maintaining compliance with