Shift Lead: Customer Experience & Store Operations

Walgreens; Chesapeake (VA); On-site; USD 23,000 - 28,000; Full time

Job summary

Walgreens is seeking a team member to open and close the store in the absence of management, handling cash and start-up tasks to prepare for daily operations. You will assist customers, process returns and refunds, and maintain accurate registers.

You will engage customers with a friendly, proactive service approach and model Walgreens service standards to ensure an exceptional shopping experience for all guests.

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.

Responsibilities

• Open and close the store in the absence of management, including required system start-ups and cash handling while ensuring floor and stock room are ready for the business day.
• Completes product returns, order voids, customer refunds, cash drops to the safe, and provides change to cash registers.
• Engages customers and patients by greeting them and offering assistance with products and services to ensure a positive experience.
• Models and shares customer service best practices with team members to deliver a distinctive Walgreens experience.

Skills

Leadership experience

English proficiency

Education

High school diploma or equivalent

Job description

Walgreens is seeking a team member to open and close the store in the absence of management, handling cash and start-up tasks to prepare for daily operations. You will assist customers, process returns and refunds, and maintain accurate registers.

You will engage customers with a friendly, proactive service approach and model Walgreens service standards to ensure an exceptional shopping experience for all guests.