Shift Lead - Customer Experience & Store Operations

Walgreens Co.; Bayamón (PR); On-site; USD 24,000 - 31,000; Full time

Job summary

Walgreens Co. in Puerto Rico seeks team members who can open and close the store in the absence of management, handling all cash operations and ensuring shelves and stock rooms are ready for the business day.

You will assist with backdoor access for deliveries and process returns, refunds, and cash drops with precision. We prioritize delivering a distinctive customer experience and supporting colleagues with friendly, proactive service.

Qualifications

• One year of prior leadership or retail key holder experience.
• Fluent in reading, writing, and speaking English ( Puerto Rico exception ).
• Willingness to learn and develop customer service skills.
• Knowledge of store inventory control is a plus.

Responsibilities

• Open and close the store in the absence of store management.
• Handle cash, returns, refunds, and cash drops to the safe.
• Provide change to cash registers and manage price verifications.
• Deliver a distinctive and delightful customer experience.
• Assist with vendor deliveries and backdoor opening.

Skills

Leadership experience

Fluent English

Customer service

Job description

Walgreens Co. in Puerto Rico seeks team members who can open and close the store in the absence of management, handling all cash operations and ensuring shelves and stock rooms are ready for the business day.

You will assist with backdoor access for deliveries and process returns, refunds, and cash drops with precision. We prioritize delivering a distinctive customer experience and supporting colleagues with friendly, proactive service.