Store Operations Lead: Customer Experience Champion

Walgreens Co.; Naranjito (PR); On-site; USD 24,000 - 31,000; Part time

Job summary

Walgreens Co. in Puerto Rico (and surrounding areas) seeks a capable team member to help open and close the store when management is absent, manage cash and returns, and deliver a consistently excellent customer experience.

The role supports inventory, pricing accuracy, and timely vendor deliveries, while coaching fellow team members on customer service and store operations to maintain a welcoming and well-organized environment.

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English. (Except in Puerto Rico)
• Prefer knowledge of store inventory control.
• Obtains and maintains a PTCB certification or pharmacy license as required by state.
• Equal Opportunity Employer, including disability/veterans.

Responsibilities

• Opens and closes the store when management is absent, handling start-ups and cash handling.
• Completes product returns, order voids, customer refunds, cash drops, and provides change to registers.
• Models and delivers a distinctive and delightful customer experience.
• Engages customers and helps with product and service questions to ensure a positive experience.
• Maintains accurate cash handling and price signage, and supports pricing tasks per local regulations.
• Assists with vendor deliveries, stockroom operations, and display resets as requested by management.

Skills

Leadership experience

English proficiency

Customer service

Store operations basics

Education

PTCB certification or pharmacy license

Tools

Cash register system

Job description

Walgreens Co. in Puerto Rico (and surrounding areas) seeks a capable team member to help open and close the store when management is absent, manage cash and returns, and deliver a consistently excellent customer experience.

The role supports inventory, pricing accuracy, and timely vendor deliveries, while coaching fellow team members on customer service and store operations to maintain a welcoming and well-organized environment.