Shift Lead — Customer Experience & Store Operations

The TJX Companies, Inc.; Auburn Hills (MI); On-site; USD 21,000 - 22,000; Full time

Benefits offered by this job

Associate discount

401(k) match

Health insurance

Paid holidays

Job summary

TJ Maxx at The TJX Companies, Inc. is seeking a Manager on Duty to lead store teams in Auburn Hills, MI. You will ensure excellent customer service, enforce policies, and supervise opening/closing procedures with attention to store standards.

The role requires leadership experience, strong communication, and the ability to coach Associates while maintaining a positive shopping environment. Flexible scheduling includes nights and weekends.

Qualifications

• 1 year retail, 6 months leadership experience.
• Strong communication and problem solving abilities.
• Knowledge of store operations and customer service standards.

Responsibilities

• Creates a positive internal and external customer experience.
• Acts as Manager on Duty adhering to company policy and procedure.
• Ensures store team performs tasks per store plan and priorities.
• Provides coaching to Associates and addresses issues promptly.
• Maintains accurate Associate coverage for service areas.
• Communicates priorities and progress to management.

Skills

Retail leadership

Leadership experience

Customer service

Communication skills

Tools

POS systems

Job description

TJ Maxx at The TJX Companies, Inc. is seeking a Manager on Duty to lead store teams in Auburn Hills, MI. You will ensure excellent customer service, enforce policies, and supervise opening/closing procedures with attention to store standards.

The role requires leadership experience, strong communication, and the ability to coach Associates while maintaining a positive shopping environment. Flexible scheduling includes nights and weekends.