Shift Lead — Customer Experience & Store Operations

Walgreens; Albuquerque (NM); On-site; USD 23,000 - 28,000; Full time

Job summary

Walgreens in Albuquerque, NM is seeking a frontline leader to open and close the store in management's absence, handle cash, and ensure readiness for the business day.

You will engage customers, resolve issues, and model outstanding service while supporting inventory, pricing, and basic store operations. The role emphasizes teamwork and adherence to policies, with opportunities to mentor colleagues and contribute to a safe, compliant environment.

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.

Responsibilities

• Opens and closes the store in the absence of store management, including required systems start-ups and cash handling.
• Completes product returns, refunds, and cash handling as required by cash registers.
• Models and delivers a distinctive and delightful customer experience.
• Engages customers by greeting and assisting with products and services; resolves issues to ensure a positive experience.
• Maintains accurate inventory counts and basic department pricing and signage; supports displays and promotions.
• Assists with store operations including ordering, backdoor access for deliveries, and backroom organization.
• Assists with cashiering, cash drops, and adherence to policies and procedures.

Skills

Leadership experience

English fluency

Education

PTCB certification or pharmacy license

Job description

Walgreens in Albuquerque, NM is seeking a frontline leader to open and close the store in management's absence, handle cash, and ensure readiness for the business day.

You will engage customers, resolve issues, and model outstanding service while supporting inventory, pricing, and basic store operations. The role emphasizes teamwork and adherence to policies, with opportunities to mentor colleagues and contribute to a safe, compliant environment.